As a Senior Payroll Administrator for Zellis you’ll be a subject matter expert whose mission it is to provide an effective and efficient outsourced payroll service to our range of customers. You’ll respond to requests, queries and escalations raised in a friendly, helpful and efficient manner, enhancing customer satisfaction and loyalty. You’ll work alongside your colleagues to support your Team Leader, driving a quality service delivery to the customer base and continuously look to improve the processes and service provided.

Key responsibilities include:

• Completes and owns payroll processing cycle for allocated customers.
• Ensures data is received in the right format an in time to complete payrolls to agreed deadlines.
• Ensures all payroll processes and procedures are accurately documented, updated regularly.
• Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
• Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
• Receives and records customer enquiries and provides enhanced information in response to customer requests.
• Handles complex payroll queries escalated from the client.
• Considers and proposes any new ideas which could add value to the customer and improve business performance.
• Prioritises and actions daily tasks to be accomplished to meet SLAs.
• Provides and maintains regular data/statistics/reports.
• Develops and maintains a good working knowledge of Zellis products and services.
• Looks to mentor, coach and develop less experienced team members.
• Ensures company confidentiality at all times and manages data under security policies.

• In depth payroll and benefits knowledge with relevant previous experience.
• Ideally CIPP qualified or working toward this qualification.
• Previous experience in a payroll outsourcing environment and/or experience with ResourceLink is desirable.
• Excellent numeracy skills.
• Strong customer interaction skills (by telephone, face-to-face and written).
• Excellent prioritisation skills, with high level of attention to detail.
• Strong analytical skill, able to break down a problem into its component parts and identify suitable solutions.
• Remains calm and objective under pressure.

Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciated for the work they do – through precision, choice, and magic.

We have over 50 years of heritage and industry experience – and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then – not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiring Benefex, we’re now even better equipped to serve the complex needs of our customers.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster:

• Unstoppable together.
• Always learning.
• Make it count.