Technical Support Consultant

Job details

General information

Reference

002382  

Company

Moorepay

Vacancy location

Location

United Kingdom, Northern England, SHEFFIELD

Vacancy details

Job Profile

Information Technology - Software Services

Title

Technical Support Consultant

Contract Type

Secondment

Hours per week

37.5

About the role

  • To raise quotes direct to clients for bespoke work raised via the change request procedure.
  • To assess the change request requirements and design solutions that match those requirements.
  • To create the agreed bespoke solution within agreed timescales.
  • To advise clients with regards to the change requested on best use of the system.
  • To advise internal teams with regards to the change requested including best use of the system.
  • Work alongside Implementation to design and create bespoke elements
  • To support the Sales team in delivering bespoke solutions.

Key Responsibilities:

Change Control:

  • Assess client’s requirements and identify solutions.
  • Provide quotes direct to clients.
  • Schedule work based on priority, impact on customer, revenue to Moorepay.
  • Ensure revenue is logged and client billed once completed.
  • Update any required processing instruction as required.
  • Raise Feature requests with Development if bespoke software is required.
  • Document new procedures.
  • Handover complex changes to internal team and / or client as appropriate in a none technical manner.

Consultancy:

  • Advise, support and test interfaces in and outbound.
  • Analysis and provide advice on the best technology options such as API and HR to Pay or Mapper.
  • Provide on-site and potentially off-site consultancy with clients.

Pre-Sales Support:

  • Assist the Sales Team by assessing prospect’s requirements.
  • Providing solutions or workarounds if necessary, for any requirements not in scope of the standard Implementation build.
  • Provide Quotes to Sales Team for any bespoke work.
  • Attend Pre-Sales calls with prospects.

New Business Onboarding:

  • Create bespoke build requirements in association with the Implementation Team.
  • Schedule and prioritise work to support new business going live on schedule.

Continuous Improvement:

  • Develop and maintain good internal and external relationships.
  • Considers and discuss new ideas which add value to the customer.
  • To support Tech Delivery’s Kochi team so they can complete work accurately and on time.
  • Learning about new product developments and technology and spend time keeping up to date with payroll and HR legislation and industry developments.

UAT:

  • Provide UAT for new releases of Moorepayhr as part of the Early Adoption Programme.
  • Provide UAT of bespoke software and where agreed QA also.

Skills and experience

  • Payroll experience with formal payroll qualification an advantage and / or HR experience with formal qualification an advantage.
  • Change Management.
  • Report writing skills – Moorepayhr and IBM Query knowledge an advantage.
  • Ability to work unsupervised.
  • Work to deadlines with appropriate prioritisation.
  • Can make decisions without guidance
  • Flexible approach to working and problem solving.
  • Support other teams including Payroll Operations, Tech Support, Projects and Helpdesk dependent on the resource requirements of the larger team.
  • Customer Care and / or training.
  • Business Awareness including revenue opportunities.
  • A working knowledge of the Outsourcing business / SaaS an advantage.
  • PC Literacy – Word, Excel, Powerpoint, Outlook, One Drive.
  • Good technical knowledge of HR and payroll systems.
  • Excellent communication skills both written and verbally.
  • Can build effective working relationships with clients and colleagues.
  • A drive to learn and develop including self-development.
  • Embrace change as new technology is introduced.

About Us

Founded in 1966, Moorepay is one of the UK’s leading payroll & HR solution providers. We support a growing customer base of 10,000 customers across the UK.

 

Every year, Moorepay produces six million payslips and handles around 150,000 engagements, providing HR, employment law and health & safety advice, policies and site visits to support business owners & HR professionals.

 

A trusted leader in payroll and HR solutions for 50 years Moorepay is a division of Zellis (formally the UK and Ireland division of NGA Human Resources), a leading payroll, HR and managed services provider in the UK and Ireland. Moorepay & Zellis collectively are market leaders within the payroll & HR industry and are committed to delivering a trusted, reliable and comprehensive service to our customers.

Salary Package

Competitive.